Frequently Asked Questions
Your guide to style and service at Velvour Shop
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. Express shipping options are available at checkout if you need your pieces sooner.
Do you ship internationally?
Yes, Velvour Shop ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated during the checkout process.
How should I care for my Velvour garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner label. Generally, cold washes and air drying help preserve the life of the clothing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.